HERE AND BEYOND
TÜV Rheinland Re-Confirmed Ameriabank’s Certificate of Compliance with ISO 9001:2008 International Standard
Media Room

For 4 successive years TÜV Rheinland, a famous Germany-based international company, has been performing regular annual audit of Ameriabank’s activities to confirm their compliance with the ISO 9001:2008 international quality management standard. Whereas this year the certificate issued to the bank in 2009 is expiring, the aim of the audit is to renew it for another 3 years. This year the audit coincided with the 140th anniversary of TÜV Rheinland as an independent quality certification service provider.
Marc Zeinoun, TÜV Rheinland auditor, director of Armenia and Lebanon offices, was highly impressed by the programs implemented by Ameriabank during 2011 which were targeted at improvement and development of the Quality Management System. and the bank’s Certificate of Compliance with ISO 9001:2008 International Quality Management Standard was renewed.

In his talk with Artur Hambardzumyan, Head of Ameriabank’s Innovation and Quality Unit, Marc Zeinoun said: ‘We have extensive experience with the world’s largest banks. We have performed audit in Deutsche Bank, Dresdner Bank (currently Commerzbank) and a number of other European banks, in Central Bank of Argentina, in the largest banks of China, and I must state that I am really impressed by Ameriabank’s Quality Management system and the level of client relations. This is all due to the loyalty of the talented and professional staff and regular trainings arranged at all levels, which are highly prioritized by the bank’s management. I was impressed also by the teamwork and drive each employee demonstrates. It seems as if each of them feels himself an executive director with a clear vision of further development of the processes they are in charge of. It’s worth mentioning that I saw the same high-quality service also in branches.

I also do appreciate the attention Ameriabank pays to environmental and social issues. The bank has developed and implemented an environmental and social risk management system which is peculiar only to large European banks.
If we draw parallels between outstanding European banks and Ameriabank, I can say that I am highly impressed by cutting-edge technologies in line with international standards and quality security systems ensuring confidentiality of clients’ transactions.

Currently global certification market is very large and the key step to enter international markets is to select an outstanding, reliable and professional certification company. Unfortunately many companies acquire a certificate just for brand promotion, but this is not the case with Ameriabank. The bank’s management treats the Quality Management System seriously and uses the System to the best advantage. This is evidenced by continuous development and improvement of the current procedures and elaboration of new mechanisms’.

About the banking system of Armenia, Marc Zeinoun said: ‘The Central Bank’s role in Armenia is very big. Experience shows that in countries where the role of the regulator is extensive enough companies are governed by high standards and there is a healthy competition among them. Banks substantially influence Armenia’s economic growth, contributing to development of various sectors. I can firmly state that Ameriabank is among the leaders’.

Updated 08.06.2012, 18:11
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