TUV RHEINLAND GROUP reconfirms Ameriabank’s certification to ISO 9001:2008 international standard
Media Room
In 2009 Ameriabank was granted certificate of compliance with the ISO 9001:2008 quality management international standard. The certificate was awarded by TUV RHEINLAND GROUP, a major international company based in Germany. After a year the company conducted an annual follow-up audit of Ameriabank to check the Bank’s performance compliance with the Quality Management Standard.
The TUV RHEINLAND GROUP representative highly appreciated the Bank’s activity addressing Quality Management system and reapproved Ameriabank’s certificate of compliance with the ISO 9001:2008 quality management requirements.
During the past year the Bank has implemented various activities aimed at improvement and development of the effective quality management system. The Bank has completed the paperwork regulating its activity. Parallel to this process more than 100 improvements have been made to streamline the business processes. The Client Relationship Management system was also improved. The Bank implemented the balanced scorecard tool in the framework of which the objectives and tasks of the staff and units were developed and defined so as to align to the Bank’s strategy; their KPIs were detailed which made it possible to measure the performance of each unit and employee. 
The Bank aims at more than mere implementation of the minimum requirements to conform to the ISO 9001:2008 standard. What it really strives for, is implementation of tools and methods arising out of the Bank’s development goals and corporate governance principles. 
Updated 26.03.2010, 18:46
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